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What are Span's receiving hours in Auburn, WA?
Our receiving hours are Monday through Friday from 7AM to 5PM. We do not
require appointments for delivery.
How do I route a shipment through Span Alaska?
Call Span at 800-257-7726 and ask for the routing department. We'll make all of
the arrangements, and even fax a bill of lading with all of the instructions to
you and/or your vendor, so that your shipment moves the most efficient way.
How do I make out the bill of lading?
Consign your freight to:
Span Alaska Transportation
3815 W. Valley Hwy N
Auburn, WA 98001
In the body of the bill of lading, write the final destination information,
such as your company name, destination, PO number, etc.
Or call Span Alaska at 800-257-7726 and we'll walk you through the
process.
What is a Shipment Alert and how do I sign up for this service?
We can automatically fax or e-mail to you a list of every shipment that has
sailed. You will receive this list the morning after the ship sails. It's
available at no cost to you and in several different formats. Our customers
love this advance notice of shipments which confirms that their freight has
sailed, and tells them when they can expect their freight to arrive. Just call
your local Span Alaska office and sign up for the Shipment Alert.
I have freight that comes from all over the country. How do I
get it to Span Alaska?
Span Alaska can move your freight from any point
in the country. We work with all modes of transportation and have
negotiated discounted rates which allow us to offer the best and
most economical way of moving your freight into our facility in
Auburn, Washington. We can move any size shipment.... from boxes
to truckloads. Please call us at 800-257-7726 or e-mail us at
route@spanalaska.com
for details.
What if I need "Keep From Freezing" (KFF) service?
Span Alaska offers Keep From Freezing service during the winter months
as the temperatures drop in Alaska. This is usually from late September through
April. KFF freight is loaded into insulated containers designed to keep
temperatures at a level that would keep water from freezing. (This is not
temperature controlled service.) If your freight requires KFF service, please
make sure to mark the bill of lading as KFF. There is a charge for KFF service.
Does Span handle Freeze and Chill freight?
No. Span handles all freight with the exception of Freeze and Chill and
Household goods.
What do I do if I receive a shipment with damage or a shortage?
First, make sure to sign your delivery receipt with notations of damage or
shortage. Then call your local Span Alaska office and report it. We'll
investigate a shortage and we'll inspect any damage. If the situation requires
that you file a claim, we'll help you through the process. Our damage/shortage
factor is 4 times less than the national average.
What points in Alaska do you serve?
Span can get your freight to any point in Alaska.
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